You may have entered your local Houston CVS Pharmacy to pick up your prescription, but unknowingly you ended up leaving there with the wrong medication or wrong dosage. You may have been harmed, or you may have just been scared about the possibilities of what could have happened to you if you had taken an incorrect dosage or wrong medicine. In either event, you probably want to make sure this type of mistake doesn’t go unreported so that it doesn’t happen to someone else.
If you feel like you have a pharmacy complaint against a certain CVS pharmacy or pharmacist in Texas, you should learn if you do have a valid complaint, how to voice your concerns, and more about the process.
Have a Complaint?
You may have a complaint that you could inform the Texas State Board of Pharmacy about if any of the following occurred:
- Received the wrong medication or wrong dosage of drugs
- Wrong label was on the bottle or wrong information was supplied with prescription
- Received a prescription that is already expired
- Counseled by a technician instead of a pharmacist
- Pharmacy looked unsanitary
There are many more examples of pharmacy error and pharmacist misconduct than those listed above that should be reported to the board for evaluation. The board’s main goal is to protect the safety and health of pharmacy consumers in the state of Texas. Even if you weren’t injured, you should still report your concerns to the board. Voicing your complaint is especially critical if you suffered harm or medical bills as a result of the pharmacy error.
Voicing Your Complaint
Complaints to state board can only be submitted through the mail in writing. You should call the board at 800-821-3205 (option 5) for a complaint form or go online to the Texas State Board of Pharmacy website to download a form. Make sure you provide your name and contact information as well as the exact pharmacy location, name of pharmacist or other employee involved in your complaint, and the specific details of the incident.
What Happens Next
The board will investigate your complaint to determine if they need to fine the pharmacy and take disciplinary action against the pharmacist. This process can take several months or more. You will likely hear from the board about the outcome of your complaint, but you may need to write them if you haven’t heard anything in six months to ask about the status of your pharmacy complaint.
The board will not compensate you for any of your troubles or injuries. If you did suffer injuries and want to be compensated for your medical bills and damages, you will need to contact a pharmacy malpractice attorney to help you collect a financial recovery from the pharmacy.
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